At Hoang Phuc Company, we are committed to consistently delivering the highest quality products and services to our clients. Nevertheless, Hoang Phuc Company will accept returns of products purchased from our wholesale, factory, retail, or online stores under the following conditions:
Upon your receipt of the product, it has surpassed its Best Before date.
You have been provided with an incorrect product. We have determined that the product is defective.
A full refund is available for all products that meet any of the aforementioned criteria and are purchased through our retail shop or wholesale factory. The product must be returned within seven days of the date of purchase, accompanied by a receipt.
You are required to contact us within five days of receiving any product that fulfils any of the aforementioned criteria that you ordered through our online store. A full refund will be issued upon the product's return to us. Nevertheless, you are required to contact us at (03) 9383 5555, and a member of our team will offer you guidance on how to return the product in order to obtain a refund.
Please be advised that in this instance, the consumer is required to submit photographic evidence of the defective item via email in order to facilitate a comprehensive investigation into the matter.
You will not be entitled to any form of refund if you fail to contact the Hoang Phuc Company before returning the products via mail.
What is not eligible for return?
We do not offer refunds or exchanges for products if you possess:
incorrectly selected or ordered,
shifted your perspective or preference,
The product was improperly stowed (the label contains storage instructions).